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TRAINING FOR

FRONT-LINE

STAFF

Front-line staff are those who interact directly with customers or the public. This includes: Front-desk (or service-desk) staff, Customer service staff, Branch staff (in general), Call center (or help desk) staff, Sales staff and  those out in the field.

Benefits of Front-line Training:

There are very real benefits to be gained by the implementation of a structured training methodology in the front line environment. This includes:

  • Improved customer service and satisfaction;

  • Increased sales;

  • Improved consistency of advice and information;

  • Reduced legal exposure and risk;

  • Reduced customer support costs.

Our Services

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