Training for Front-line Staff

Service Description

Front Line Staff are those who deal directly with customers or the public. This includes Front-Desk Clerks, Customer Service Staff, Branch Staff, Sales Staff and those out in the field. There are very real benefits to be gained by the implementation of a structured training methodology in the front-line environment. Benefits of Frontline training includes: 1. Improved customer service and satisfaction; 2. Increased sales; 3. Improved consistency of advice and information; 4. Reduced legal exposure and risk; 5. Reduced customer support costs.